Terms & Conditions

1. All disputes to be arising from transactions, purchases and contracts with Potters House Limited shall be determined and governed by English Law.
2. All goods and products remain the sole property of Potters House Limited until paid for in full.
3. When placing an order with us, you will automatically be added to our email mailing list. You will be given the option to remove yourself. You will find the link at the bottom of any of our emails.
4. Orders placed with Potters House Limited shall not be binding unless Potters House Limited accepts them by providing an invoice.
5. Whilst every effort will be made to effect deliveries and maintain prices quoted, Potters House Limited has the sole right to vary prices and deliveries..
6. Potters House Limited have the right to delay or cancel delivery.
7. Potters House Limited reserves the right to withdraw or cancel any offer or promotions at any time.
8. Potters House Limited is a VAT registered company. The prices displayed on the website exclude VAT, where applicable . All prices quoted on this site exclude delivery. If applicable, the delivery price is given at the checkout stages.

Dispatch

Deliveries, under normal circumstances, are dispatched within 1 – 3 working days. If there is a problem with any part of an order we will try to let our customers know, either by telephone, text, email or letter. We can only dispatch to a full postal address. No PO Boxes please.

Most items are dispatched by UPS, which is a 1-2 days service. UPS will require a signature. If no-one is available to sign for the parcel, it will be returned to UPS’ Depot and a calling card will be left by the delivery driver with a contact telephone number for your local depot, for you to rearrange delivery or collect the parcel personally from the their depot. If uncollected after 3 days the parcel/s will be returned to us. The customer will incur the costs of the return delivery charge to our warehouse and it will be up to you to contact us to arrange for redelivery (for which you will have to pay the postage costs again).

No exceptions will be made, please ensure you provide us with a delivery address which has someone available to accept delivery throughout the day. By placing an order with Potters House Limited you agree to these conditions.

Some orders being delivered to Isle of Man, Isle of Wight, Scottish Isles and some Aberdeen postcodes, may be subject to extra postage. Orders for these locations should be submitted for a full quote. We reserve the right to revise the postage charges, if this is necessary. We will contact you with the quotation before your order is processed. We will never take an extra amount from your payment method without your prior permission. Delivery to these locations may take a little longer to reach you.

Payment

We offer all customers a strict 30 days credit on orders. The payment due date is 30 calendar days from the invoice date.
Payment can be made either by BACS or Cheque.
If you are paying by BACS, please include your invoice number as the reference and send the payment to our bank account details that you’ll find on the bottom of your invoice.

If you are paying via cheque, please forward to our office address: Potters House Limited, Unit 5 Eco Court, Latimer Way, Ollerton, NG22 9QW.
Please write your invoice number of the reverse of the cheque.

Returns

At Potters House Limited we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

If for any reason you are unhappy with your purchase you can return it (or part of it) to us in its original condition within 7 days of invoice date (with any packaging and shrink-wrap intact) and we will issue a full credit for the item/s returned. 

Please Note:

• We can only accept opened items if they are faulty.
• Postage will only be refunded on goods which are faulty.
• If you find some/all of your items are faulty/damaged, please make sure you let us know within 7 days of delivery, otherwise this can not be rectified later. No exceptions will be made.

Cancellations

Under UK law you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days of receiving the goods. Customers will receive a full refund of all charges other than postage. Goods must be returned as new and unused. Where goods are supplied in sealed packs or containers, the packs or containers must be unopened.

The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during return transit.

General

By ordering from this website or verbal telephone order you automatically agree to these terms, if you are in any doubt about your rights please contact us before placing your order. A written copy of our terms and conditions is available to any customer, free of charge, to a UK postcode.